Operations management is one of the core functions of a firm or organization, which deals with the whole process on transformation of materials, labor, and customer, etc. into goods and services. In a organization, marketing deals with the demands for products and finance provides capital for the products, whereas operations produce and deliver goods and services to the customers.
This course will address the main concepts, tools and quantitative models that operations manager will make use of in their daily operations, from a very practical perspective and combining business cases, excel spreadsheet and solving exercise. Upon completion students are expected to develop ability of solving real business world problems in the insight of a operations manager.